Terms and Conditions | Release Pilates

Booking & Payment

Classes can be booked using either a 5 or 10 Class Pass or a Single Class Pass through the Bookwhen booking system.
Bookings are confirmed once payment has been successfully received by bank transfer.
Single Class Pass bookings are valid only for the class booked.
If you purchase a 5 or 10 Class Pass, you may use it to book up to five or ten classes in advance, subject to availability. Early booking is recommended to secure your place.
Private sessions are booked separately at a mutually agreed time and must be paid in advance.
Classes are for participants aged 18 years and over, unless otherwise agreed.

5 Class passes - 7 weeks from date of first class
10 class pass - 12 weeks from date of first class
Passes cannot be shared between participants.
Unused sessions remaining after the expiry date cannot be carried over, extended or refunded, except at the sole discretion of Release Pilates in exceptional circumstances.

All purchases are non-refundable.
If you are unable to attend a class, please cancel your booking through your Bookwhen account at least 24 hours before the class start time.
Cancellations made with at least 24 hours' notice will automatically return the class credit to your Bookwhen account, provided your class pass is still valid.
Cancellations made with less than 24 hours' notice, or failure to attend a booked class, will result in the session being deducted from your class pass or forfeited if booked as a single session.
If Release Pilates needs to cancel a class, you will be notified as soon as possible. A class credit will be returned to your Bookwhen account or an alternative class will be offered where possible.
Classes may be cancelled if the minimum attendance of four participants is not met. In this case, any booking credits used will be returned to your Bookwhen account or a refund provided where applicable.

Bookings may be transferred to another eligible class via Bookwhen, subject to availability.
Transfers must be completed at least 24 hours before the scheduled class start time.
Transfers requested less than 24 hours before the class start time are not permitted.
Booking transfers do not extend the expiry date of a class pass.
Any transferred booking must be used within the original validity period of the class pass.
Booking transfers allow you to reschedule your class only and cannot be used to transfer a booking or class pass to another person.

Before attending your first class, you must complete the required health questionnaire and disclose any relevant medical conditions, injuries or pregnancy.
Where appropriate, medical clearance from your GP or healthcare professional may be required before participating.
By attending classes, you confirm that you are fit to exercise or have received appropriate medical advice to do so.
Please do not attend class if you are feeling unwell or experiencing symptoms such as dizziness, sickness, fever or any contagious illness.
Classes are not specifically designed for pre- or postnatal participants, although suitable exercise modifications will be offered where appropriate.
No chewing gum

Participation in classes is entirely at your own risk.
Release Pilates accepts no liability for injury, loss or damage except where caused by negligence.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded under English law.

Please bring your own exercise mat.
Small equipment will be provided where required. Socks must be worn when using shared equipment, and non-slip socks are recommended.
Please bring water to stay hydrated throughout your class.

Please arrive on time for your class. For safety reasons, late arrivals may not be admitted once the class has started, and the booking will be treated as attended.
Release Pilates reserves the right to refuse entry or remove anyone whose behaviour is considered unsafe, disruptive or inappropriate. No refund will be provided in these circumstances.

If the venue becomes unavailable, every effort will be made to arrange an alternative venue or suitable replacement class. If this is not possible, a refund or class credit will be offered.
If classes are unable to take place due to circumstances beyond our reasonable control, including severe weather, venue closures, utility failures or public health restrictions, sessions may be paused or alternative arrangements, may be offered where appropriate. Where Release Pilates cancels a class, the booking credit will be returned to your Bookwhen account.
Release Pilates reserves the right to amend class times, venues or instructors where reasonably necessary. Any changes will be communicated via Bookwhen or email.

Clients are responsible for their own personal belongings.
Release Pilates accepts no responsibility for loss of or damage to personal items brought to classes.
Any lost property enquiries should be made directly with the venue.

Your personal information is processed in accordance with UK GDPR and is used only for administering bookings, payments and class attendance.
Bookings are managed through Bookwhen, which stores your booking information securely.
Please refer to the Release Pilates Privacy Policy for full details of how your personal data is collected, stored and used.

Release Pilates reserves the right to amend these Terms & Conditions at any time. The latest version will always be available on the website and through Bookwhen.
By making a booking through Bookwhen, you confirm that you have read, understood and agree to these Terms & Conditions.